Refund Policy

This policy explains when HaulBloom ("we", "us") refunds a payment for HaulBloom. It is part of our Terms of Service.

The basic rule

Payments are final and not refundable, except in the one case set out below. A payment is not refundable because of time left in a period you already paid for, a downgrade, or because you forgot to cancel.

The one exception

We refund a payment if all of these are true:

• You ask within 30 days of the payment date shown on your receipt.
• You have not exported any data from HaulBloom.
• You have not sent an email campaign from HaulBloom.
• You have used 100 carriers or fewer in total on paid plans. Carriers you unlock on the Free plan do not count. A carrier counts when its phone or email is unlocked while you are on a paid plan, however that happens: opening it, a call sheet, a campaign or an import. The same carrier counts once a month.
• You have not had a refund from us before. Accounts that share the same person, company, workspace, mailbox or payment details count as the same customer.
• Your account has not broken our Terms of Service.

Our usage, export and sending records decide whether these are met. If even one is not met, the payment is not refundable. We may refuse a request we reasonably believe is abusive, for example repeated sign-ups to get refunds, or taking the data and then asking for the money back.

How to ask

Email support@haulbloom.com from the email address on your account within 30 days of the payment. Tell us which payment you mean. We may ask for more information. We aim to reply within 3 business days. Requests made after 30 days are not considered.

Payment Provider

Payments are processed by Lemon Squeezy, or any other payment provider we use in its place (the "Payment Provider"), which acts as merchant of record. Its terms also apply to your purchase. Approved refunds are issued through the Payment Provider and can take up to 10 days to show on your statement.

The Payment Provider may issue a refund or credit under its own rules. That does not change this policy and does not require us to refund any other payment.

Refund amount

An approved refund is the amount you paid, minus any payment fees that the Payment Provider does not return to us. Any tax is handled by the Payment Provider. We will confirm the amount in our reply before we process the refund.

After a refund

Your subscription ends and the workspace moves to the Free plan. Your data is kept, but features and limits above the Free plan stop. Free accounts cannot export.

What isn't refundable

• Payments older than 30 days.
• Payments after any export, after any email campaign, or after more than 100 carriers used on paid plans.
• Time left in a period you already paid for. When you cancel, your plan stays active until the end of the period you have paid for.
• Cancelling or downgrading on its own.
• Forgetting to cancel. A renewal that meets every condition above is refunded like any other payment.
• A second refund for the same customer.
• Accounts we suspend or close for breaking our Terms of Service.
• Requests we reasonably believe are abusive.

Disputes and chargebacks

Please email us before you dispute a payment with your bank or card issuer, so we can look at it first. If you dispute a payment without contacting us, we may suspend or close your account, refuse future orders, and give the Payment Provider and card networks information about your account, your usage and exports, and the payment, to answer the dispute.

Your legal rights

This policy doesn't limit any right to a refund that the law gives you and that can't be waived.

Changes

We may change this policy at any time. The version in force on the payment date is the one that applies to that payment.

Contact

HaulBloom, support@haulbloom.com.